CTS continues to work toward resolving this issue. At present, on-campus users who have updated or reset their password as requested yesterday should be able to log in to the SUNY/HR portal. Off-campus users who can VPN into campus, and who have updated or reset their password as requested yesterday, should also be able to access the SUNY/HR portal.
CTS is working on restoring functionality for normal web access from off-campus. Please note that in this case, too, it will only work for users who have updated or reset their password.
To update or reset your password, go ONLY to account.potsdam.edu. Do NOT click on links in any emails asking you to reset your password — such emails are “phishing” frauds and will lead to account compromise.