The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links without checking with the IT Service Desk. CTS is continuing to investigate and the compromised account has been disabled. Please contact the IT Service Desk immediately if you clicked on any links in these emails.
CTS technicians have recovered all of the SUNY Potsdam server infrastructure at this time. We will continue to work through the remaining Windows desktops and laptops next week. Please continue to report any blue screen issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu so that we can address them.
Crowdstrike and Windows updates are causing blue screens on many Windows computers worldwide and at SUNY Potsdam. CTS technicians are working on recovering our server infrastructure and assessing the impact on other computers. Please report any issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu
CTS is receiving reports of dropped telephone calls. CTS has an open issue with our telephone service provider at this time. When further information becomes available it will be posted here on this blog.
Those experiencing difficulties should contact the IT Service Desk by emailing itservicedesk@potsdam.edu or by calling x4444. Please include the number you were calling to, the number you were calling from, and the exact date and time of the issue in your report.
ITEC will be performing OS and Infrastructure patching on Wednesday July 10, 2024 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.
ITEC will be performing database patching on Tuesday July 2, 2024 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.
The telephone service provider has restored service and calls to and from campus are working as expected.
Please report any issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu
Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.
ITEC will be performing maintenance patching on Wednesday February 14, 2024 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.
CTS will be working with our telephone services carrier this evening between the hours of 6:00pm and 9:00pm to do a services migration of the campus telephone circuits to a fiber optic based carrier. During this transition all campus telephone service will be affected and the ability to place and receive will be intermittent. We apologize for any inconvenience.