With the new academic year underway, CTS is experiencing an upswing in the number of trouble tickets. It is especially high given the migration to Office 365. Please continue submitting your reports and/or questions directly to the CTS Helpdesk, either by sending e-mail to helpdesk@potsdam.edu or by calling 315-267-4444. We will get back to you as quickly as we can.
IMPORTANT: If you are sent to voice mail, leave a message! Do not hang up and call back. Voice mail messages are automatically sent as e-mail to the Helpdesk, and Helpdesk staff retrieve and triage those messages very quickly.