admin

The campus phone system is back up.  If your phone is still not working, please contact the CTS Helpdesk: helpdesk@potsdam.edu

The campus phone system is offline.  Technicians are investigating.

CTS has received multiple reports of problems accessing Helios file shares.  We are investigating.

Bearmobile will be offline 6-8 AM, Friday 04/28/2017

EMS room scheduling software will be unavailable from 4:00pm – 5:00pm on Friday 4/21, for software upgrades.

CTS will be performing network maintenance between 9:00 P. M. and 2:00 A. M. Wednesday, April 19th and Thursday, April 20th.  This maintenance will result in brief, rolling network outages in all buildings and locations on campus.  It is anticipated that most systems will be unaffected.  Anyone having trouble getting online on Thursday and Friday morning should reboot their device.  If trouble persists, report it to the CTS Helpdesk at 315-267-4444.  If no one is available to take your call, leave a message to ensure the quickest response.

SUNY System Administration will be releasing a newer version of Oracle Business Intelligence on Monday, April 17th, 2017.  Please report any questions about or issues with the new version to the Business Affairs Office.  E-mail: budget@potsdam.edu  Phone: 315-267-3103

Helios shares are unavailable.  Technicians are investigating.

E-mails from Request Tracker, the Helpdesk (and others’) ticketing system, are experiencing delays.  CTS is investigating the problem.

Oracle Business Intelligence is back online.  Response may be sluggish for the next hour or so.