Due to a staffing issue, the IT Service Desk will be closing at 430pm today Monday, March 3, 2025.
If you need evening support, the Technology Desk at the Lougheed Learning Commons will be staffed from 6:00pm to 9:00pm.
We apologize for the inconvenience and appreciate your understanding.
Thank you to all who have served our country and remembering those who gave their lives.
CTS has the following hours.
IT Service Desk, Device Management Services, Network Infrastructure & Media and Telcom will all be open Monday, November 11, 2024 from 8:00 AM to 430 PM.
Administrative Information System, Host Services, Operations and CTS Administration are all closed.
Please email itservicedesk@potsdam.edu or call x4444 to have your technology needs addressed.
All areas for CTS (ITSD, DMS, AIS, HNS, NIM, Telcom, Operations and Administration) will be closed on Monday, October 14, 2024.
We will re-open at 8am on Tuesday, October 15, 2024 for regular business.
If you have technical difficulties, please email itservceidesk@potsdam.edu and we’ll assist you as soon as possible on Tuesday, October 15, 2024.
The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024.
IT Service Desk
Device Managment Services
The following areas of CTS are closed in observance of Labor Day.
Administration and Operations
Administrative Information Systems (AIS)
Host and Network Services
Network Infrastructure and Media/Telecom
Please contact the IT Service Desk for any technology support needs by calling x4444 (315.267.4444) or email itservicedesk@potsdam.edu
All areas of CTS will be closed on July 4, and July 5, 2024 in observance of Independence Day. We will reopen for regular business in all areas on Monday, July 8, 2024 at 8:00am.
If you have technology issues, please email itservicedesk@potsdam.edu or call 315.267.4444 and leave a message. We will assist you as soon as we are available.
Cybersecurity threats are right around every corner. Here’s a malicious hacking campaign that is making the news involving Dropbox and Google Drive. It’s one thing CTS is always trying to stay aware of as we assess campus implementation of SUNY Cyber Security guidance. https://thehackernews.com/2024/05/malware-delivery-via-cloud-services.html?m=1
CTS will observe the following holidays over summer 2024.
Memorial Day – Monday, May 27, 2024 – All areas of CTS will be closed.
Juneteenth – Wednesday, June 19, 2024 – All areas of CTS will be closed
If you need assistance during these times, please email IT Service Desk at itservicedesk@potsdam.edu or call 315.267.4444 (messages go into our ticketing system) and we will process your request on the next business day.
The IT Service Desk and Device Management Services will be open on President’s Day, Monday, February 19, 2024, in support the instructional needs of the campus.
CTS Operations, CTS Administration, Administrative Information Systems, Host Services, Network Infrastructure and Media, and Telecom will all be closed. Staff in these areas will be available to address your concerns Tuesday, February 20, 2024, after 8am.
If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can best assist you.
Have a safe holiday.
The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours:
AIS – Administrative Information Systems
DMS – Device Management Services
IT Service Desk
Telcom
These areas of CTS will be closed in observance of Veteran’s Day, Friday, November 10, 2023
Administration
Operations
HNS – Host and Network Services
NIM – Network Infrastructure and Media
If you need assistance from these areas, please contact the IT Service Desk by calling x4444 or emailing itservicedesk@potsdam.edu.
Please thank a Veteran and have a safe holiday.
All areas of CTS will be closed in observance of Indigenous Peoples Day, Monday, October 9, 2023.
If you need assistance, please email itservicedesk@potsdam.edu and we will assist you when you when we resume regular business hours on Tuesday, October 10, 2023.