Maria Freitas Ladouceur

The IT Service Desk and Device Management Services will be open on President’s Day, Monday, February 19, 2024, in support the instructional needs of the campus.  

CTS Operations, CTS Administration, Administrative Information Systems, Host Services, Network Infrastructure and Media, and Telecom will all be closed. Staff in these areas will be available to address your concerns Tuesday, February 20, 2024, after 8am.  

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can best assist you.  

Have a safe holiday. 

The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours:

AIS – Administrative Information Systems

DMS – Device Management Services

IT Service Desk

Telcom

These areas of CTS will be closed in observance of Veteran’s Day, Friday, November 10, 2023

Administration

Operations

HNS – Host and Network Services

NIM – Network Infrastructure and Media

If you need assistance from these areas, please contact the IT Service Desk by calling x4444 or emailing itservicedesk@potsdam.edu.

Please thank a Veteran and have a safe holiday.

All areas of CTS will be closed in observance of Indigenous Peoples Day, Monday, October 9, 2023.

If you need assistance, please email itservicedesk@potsdam.edu and we will assist you when you when we resume regular business hours on Tuesday, October 10, 2023.

All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.

Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023.  Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.

They phone system is experiencing issues. CTS technicians are investigating and working to determine the issue. We may need to work on resetting the phone system. More details will follow. If you have issues contact the IT Service Desk – itservicedesk@potsdam.edu.

All areas of CTS will be closed Monday, June 19, 2023 in observance of the Juneteenth anniversary.

If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can assist you on the next business day.

SUNY ITEC is reporting a 93% restoration of services at this time and expects to have services fully restored at 1030am this morning. If you continue to experience access issues after 1030am, please reach out to the IT Service Desk itservicedes@potsdam.edu or call x4444. Thank you.

SUNY ITEC is continuing to work on access to Banner services resulting from an unexpected power failure in the ITEC data center. Access to Banner/BearPAWS/BearDeN may continue to be impacted. CTS is aware and continuing communication with ITEC. Thank you for your patience.