Maria Freitas Ladouceur

All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.

Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023.  Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.

They phone system is experiencing issues. CTS technicians are investigating and working to determine the issue. We may need to work on resetting the phone system. More details will follow. If you have issues contact the IT Service Desk – itservicedesk@potsdam.edu.

All areas of CTS will be closed Monday, June 19, 2023 in observance of the Juneteenth anniversary.

If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can assist you on the next business day.

SUNY ITEC is reporting a 93% restoration of services at this time and expects to have services fully restored at 1030am this morning. If you continue to experience access issues after 1030am, please reach out to the IT Service Desk itservicedes@potsdam.edu or call x4444. Thank you.

SUNY ITEC is continuing to work on access to Banner services resulting from an unexpected power failure in the ITEC data center. Access to Banner/BearPAWS/BearDeN may continue to be impacted. CTS is aware and continuing communication with ITEC. Thank you for your patience.

Presently, CTS believes that the telephone and voicemail issues that began last Friday, June 2, 2023 have been resolved. If you are continuing to experience difficulties please contact the IT Service Desk at itservicedesk@potsdam.edu or call x4444

CTS is currently investigating an issue with Microsoft that is impacting connectivity to email and other Office 365 services. We will update as we learn more about the issue. Currently, Email, Teams messaging are impacted and other services may be as well.

As we continue to troubleshoot this issue, the problem is impacting TeamQ as well.