Status Updater

The issue with Banner has been resolved and it is back online.

Banner access is currently unavailable. CTS knows about the problem and is working on it. BearPAWS is available.

On 12/28/2020 between the hours of 5:00-7:00am, CTS will be updating the campus VPN (GlobalProtect). These updates will make GlobalProtect compatible with macOS “Big Sur”. This will impact all VPN users. Any user who has an active VPN session at the time of the upgrade will have their session disconnected. If you have any questions or concerns please contact the IT Service Desk at itservicedesk@potsdam.edu

Our Service Provider has corrected the problems that caused out phone connectivity issues and phone service is once again available to the campus. Please notify the TelCom department if you are still experiencing any difficulties. Thank you for your patience.

TelCom has been notified of campus phone service issues and is working with our Technical Support Provider to resolve the issue(s). Notification will be posted when more information is available. Thank you for your patience.

CTS has temporarily suspended the installation of the new macOS “Big Sur” on SUNY Potsdam provided computers.

We are awaiting compatibility updates for campus systems and vendor provided applications. Once these items are updated and tested, the installation will be enabled.

There is no loss of existing functionality or security of computers because of this brief delay.

As always, we thank you in advance for your patience.

The issue with Banner has been resolved and it is back online.

EIS service has been restored.

EIS service is down. IT is aware of the problem and is currently working to resolve the issue.

CTS is aware of the problem and is debugging the situation. This list will be updated when Banner is back up.