If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you will not be able to login to that computer when you get it home, and CTS will not be able to assist you.
Campus VPN Maintenance is complete for 3/19/20.
Beginning at 4:30 AM 3/19/20, CTS will be the campus VPN (GlobalProtect) to accommodate the anticipated surge in VPN usage. At this time it is not anticipated that any loss of service will occur during the maintenance window. The maintenance will only last for a few minutes. An announcement will be made on this blog when it is complete.
With so many people working from home, it is important that you leave a contact phone number when sending email to the Helpdesk. We normally follow up by phone by looking you up in the campus directory. If you would prefer a phone call over an email reply, please provide the best number at which to reach you.
If you have any technical questions or needs arising from the campus response to COVID-19, please send email to helpdesk@potsdam.edu. This will allow us to triage, delegate, and track your request.
Here is a link to a list of Frequently Asked Questions relating to special I.T.-related circumstances arising from the COVID-19 response.
https://status.potsdam.edu/covid-19-tech-faq/
We will be adding to this FAQ as issues are brought to our attention.
ITEC has cancelled the originally scheduled maintenance on our BearPAWS servers Wednesday (3/18) from 7:00am to 8:00am. They will move the Weblogic to Tomcat conversion to a later date.
ITEC will be performing SYSNET infrastructure maintenance on Wednesday March 4th from 12:00am – 7:00am. During this period expect outages to Banner, BearPAWS and BearDeN.
Banner, BearPAWS and BearDeN are back online.
Banner, BearPAWS and BearDeN are currently inaccessible. ITEC has been notified of the problem and is currently working on it. We will send a notice when the services are restored.