CTS is aware and technicians are working on an issue impacting voicemail service for the campus. The voicemail service is currently not working. We are in contact with our vendor and working to resolve this issue. We will update you with information as soon as we have an update. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
Beginning September 1, 2023, the campus will no longer be offering or supporting the Safari web browser. CTS encourages the transition to Microsoft Edge. Edge is secure, utilized the campus licensing with Microsoft, connects to your campus computing account (CCA) and saves your bookmarks across computers when you login with your @potsdam.edu account.
If you have any questions, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
We are currently in the middle of an update to the PaperCut software which underpins all of printing campus. During this update/upgrade, printing will be unavailable. Please continue to monitor this status blog for updates.
Thank you to our campus community for your patience and understanding as CTS worked to resolve the issue we encountered with W@SP connectivity yesterday.
Our CTS Teams believes the issue has been corrected/resolved.
If you continue to have issues with W@SP connectivity, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
CTS is aware of an issue with connectivity to WIFI/W@SP on campus, some users are getting booted from WIFI and are then unable to connect/reconnect. Multiple areas within CTS are working on troubleshooting the issue and further updates will be provided as we have further information. IT Service Desk has received multiple communications on this issue, but if you have questions, please contact the IT Service Desk for assistance x4444 or itservicedesk@potsdam.edu.
This is an update to a previous posting. Please share with all users in your area or department.
SUNY ITEC is still negotiating the contract with Adobe, they should have an update soon. CTS has no control over this renewal as it is managed by SUNY ITEC but we will update users with information as we have it. SUNY ITEC has assured us that we should not see a disruption
Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu. Thank you CTS Team
Telcom is currently experiencing a high volume of work orders related to Voicemail Message Light/Lamping. CTS is aware of this issue and is the result of running our old and new voicemail systems in parallel to maintain normal business operations in OneStop. The projected shut down of the old voicemail system is scheduled 9/12/2023, at which time the problem should resolve/be corrected. In the meantime, please periodically check your voicemail by pressing the message button on your phone or by dialing x4000. If you have any questions on the voicemail system, please reach out to the IT Service Desk x4444 or itservicedesk@potsdam.edu
CTS is currently experiencing a networking issue that is directly associated with the AV Podia. In some instances, the TouchPanel controls may be offline. Technicians are currently working on the issue to resolve the problem. CTS will continue to provide updates via the status blog.
Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu.
Thank you
CTS Team
CTS will continue to monitor this situation with our provider but all indications show this issue to be resolved at this time. If you are experiencing any issues calling off campus from an on campus phone please report it to the IT Service Desk – itservicedesk@potsdam.edu or 315-267-4444