Brightspace is currently unavailable. The automated announcement on the SUNY Help Desk number indicates that SUNY is aware of the issue and their administrators are working on the problem. There is no ETA to resolution at this time. The announcement indicated to try again later.
At this time CTS is noticing partial restoration to phone service. We are awaiting official notification from our service provider that the issues have been resolved. Callers may still experience intermittent degraded service. A notification will be posted on this blog when the issue is resolved.
The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does not go through, please wait a few moments and try again.
Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.
CTS technicians have resolved the issue impacting voicemail and service has been restored.
If you have any further voicemail related issues, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
CTS is aware and technicians are working on an issue impacting voicemail service for the campus. The voicemail service is currently not working. We are in contact with our vendor and working to resolve this issue. We will update you with information as soon as we have an update. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
Beginning September 1, 2023, the campus will no longer be offering or supporting the Safari web browser. CTS encourages the transition to Microsoft Edge. Edge is secure, utilized the campus licensing with Microsoft, connects to your campus computing account (CCA) and saves your bookmarks across computers when you login with your @potsdam.edu account.
If you have any questions, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
We are currently in the middle of an update to the PaperCut software which underpins all of printing campus. During this update/upgrade, printing will be unavailable. Please continue to monitor this status blog for updates.
Thank you to our campus community for your patience and understanding as CTS worked to resolve the issue we encountered with W@SP connectivity yesterday.
Our CTS Teams believes the issue has been corrected/resolved.
If you continue to have issues with W@SP connectivity, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
CTS is aware of an issue with connectivity to WIFI/W@SP on campus, some users are getting booted from WIFI and are then unable to connect/reconnect. Multiple areas within CTS are working on troubleshooting the issue and further updates will be provided as we have further information. IT Service Desk has received multiple communications on this issue, but if you have questions, please contact the IT Service Desk for assistance x4444 or itservicedesk@potsdam.edu.