Account holders in Oracle Business Intelligence be advised: SUNY System Administration has informed us that transactions entered in BI on August 16th, 2017 were duplicated (posted again) on August 30th. The situation will be remedied this weekend before end-of-month processing is done.
Welcome to the start of a new academic year!
The CTS Helpdesk is receiving the usual beginning-of-the-semester upswing in incident reports and assistance requests. Please help us to help you as effectively as possible! If you call the Helpdesk and no one is available to take your call, leave a message with contact information and a brief description of your problem or question. Someone will return your call as soon as possible.
The Helios file storage server was successfully rebooted this morning. _backup folders are again operational.
CTS has received several reports of devices not able to access the campus data network. The reports are widespread, but not affecting all devices. Technicians are investigating.
The Helios file storage server will be rebooted tomorrow morning, Thursday, August 24, 2017 at approximately 6:30. This is being done to restore access to the _backup folders in users’ Home directories. In the meantime, _backup directories will be unaccessible.
ITEC has rebooted the Banner server and it looks like everything is back up and running OK.
ITEC is rebooting the server now to try to fix the Banner problem. I will create an update message when Banner is back up and stable.
We have discovered an issue with our Banner production server at ITEC. This issue is that no files are able to be created on the server which has caused processes to abort. At this point it looks like the problem began around 4:20pm Tuesday. A ticket has been created at ITEC.
Due to necessary maintenance being performed by SUNY, Oracle Business Intelligence will be unavailable starting at 7pm this Friday, August 25, through Noon on Sunday, August 27. This means that dashboards and analyses will not be available.
Devices that have been offline should now have network service. Any device still unable to access network resources should be rebooted. If you are still having difficulty, please report it to the CTS Helpdesk: 315-267-4444 If no one is available to take your call, leave a message with contact information and you will be contacted.