Status Updater

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

Microsoft has issued the following advisory –

Users may be unable to access Microsoft Teams using web browsers
ID: TM612617

Status

Service Degradation

Impacted services

Microsoft Teams

Details

Title: Users may be unable to access Microsoft Teams using web browsers

User impact: Users may be unable to access Microsoft Teams using web browsers.

More info: Specifically, users may be unable to load the “teams.microsoft.com” web page.

Current status: We’re reviewing service monitoring telemetry to determine our next troubleshooting steps.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

CTS will update information when it becomes available.

Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023. Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.

Microsoft has indicated the status of alert ID MO597738 is now resolved and service has been restored.

Microsoft has issued the following notification:
Users are experiencing slowness or delays accessing multiple Microsoft 365 services
ID: MO597738

Status

Service Degradation

Impacted services

Microsoft 365 suite, Exchange Online, OneDrive for Business

Details

Title: Users are experiencing slowness or delays accessing multiple Microsoft 365 services

User impact: Users are experiencing slowness or delays accessing multiple Microsoft 365 services.

More info: Specifically, users are experiencing issues with the following Microsoft 365 services but not limited to:

– OneDrive for Business

– Outlook desktop client

– Outlook on the web

Current status: We’re analyzing support provided information to determine our next troubleshooting steps.

Scope of impact: Your organization is affected by this event, and users attempting to connect to Microsoft 365 services are impacted.

Next update by: Tuesday, June 20, 2023, at 12:30 PM UTC

As CTS receives information we will continue to update this blog.

CTS has completed resetting phones for the campus. If you notice that your telephone does not have dial tone now that maintenance is complete, it may require a manual reset. Please list extension numbers in your area that are impacted and contact the IT Service Desk via email itservicedesk@potsdam.edu or (315) 267-4444 and we will reset your line as quickly as possible.

CTS has completed the process to switch the phone servers. The phones that were previously impacted continue to have issues. CTS will need to reset all phones in a rolling wave after normal business hours today to resolve the remaining issues. A post to this blog will be made when that process is complete.

CTS is beginning the process to switch the phone servers now. An update will be made to this blog when the transition is complete.

Computing & Technology Services has been working to resolve ongoing issues with sporadic telephone outages since Monday, June 12. At this point we will need to switch to the standby phone server at Noon time today, June 14, 2023. The telephone system may be out for a short period of time as a result.

Before reporting an issue, please check the status of the transition on the System Status page at https://status.potsdam.edu/. If you notice that your telephone does not have dial tone once the maintenance is complete, it may require a manual reset. At that point, please list extension numbers in your area that are impacted and contact the IT Service Desk via email itservicedesk@potsdam.edu or (315) 267-4444 and we will reset your line as quickly as possible.

We will continue to update our System Status page at https://status.potsdam.edu/.

CTS technicians are continuing to investigate an issue where some campus phones may not have dialtone or audio. Not all phones are impacted but many are. CTS is also continuing to work through the issues that have already been reported. If you experience an issue and have not yet reported it, please report your extension number to the IT Service Desk (itservicedesk@potsdam.edu) or the Telcom office (telcom@potsdam.edu).