CTS technicians are continuing to investigate an issue where some campus phones may not have dialtone or audio. Not all phones are impacted but many are. CTS is also continuing to work through the issues that have already been reported. If you experience an issue and have not yet reported it, please report your extension number to the IT Service Desk (itservicedesk@potsdam.edu) or the Telcom office (telcom@potsdam.edu).
CTS technicians are investigating an issue where some campus phones may not have dialtone or audio. Not all phones are impacted and CTS is working through the issues that have been already reported. If you experience an issue, please report your extension number to the IT Service Desk (itservicedesk@potsdam.edu) or the Telcom office (telcom@potsdam.edu).
Banner/BearPAWS/BearDeN access has been restored at this time.
Banner/BearPAWS/BearDeN are inaccessible. ITEC reports a situation with routine power maintenance within our VTC Data Center resulting in a power outage for all data center racks. ITEC is working to bring services back online.
ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.
ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.
Microsoft reports resolution with this issue. – Final status – After extended monitoring and receiving confirmation from previously affected users, we’ve validated that adding further processing throughput successfully resolved the issue.
Communication from Microsoft pertaining to user impact – Users may be intermittently unable to view or access web apps in Microsoft 365. We’re analyzing service telemetry to determine the source of impact and develop a mitigation plan. Microsoft has not issued a resolution timeline. CTS will post to this blog when updates are available.
The CTS Request Tracking (RT) system has been restored and is working properly now.
The CTS Request Tracking (RT) system – track.potsdam.edu – is currently down. CTS is aware of the issue and technicians are currently working on a resolution. Emails to passwordreset, itservicedesk, webcontent, telcom will be delayed. Issues reported via the webform will also be delayed. The IT Service Desk will still be available via phone, 315-267-4444 or via walk in service. This blog will be updated when service is restored.