Status Updater

CTS is beginning the process to switch the phone servers now. An update will be made to this blog when the transition is complete.

Computing & Technology Services has been working to resolve ongoing issues with sporadic telephone outages since Monday, June 12. At this point we will need to switch to the standby phone server at Noon time today, June 14, 2023. The telephone system may be out for a short period of time as a result.

Before reporting an issue, please check the status of the transition on the System Status page at https://status.potsdam.edu/. If you notice that your telephone does not have dial tone once the maintenance is complete, it may require a manual reset. At that point, please list extension numbers in your area that are impacted and contact the IT Service Desk via email itservicedesk@potsdam.edu or (315) 267-4444 and we will reset your line as quickly as possible.

We will continue to update our System Status page at https://status.potsdam.edu/.

CTS technicians are continuing to investigate an issue where some campus phones may not have dialtone or audio. Not all phones are impacted but many are. CTS is also continuing to work through the issues that have already been reported. If you experience an issue and have not yet reported it, please report your extension number to the IT Service Desk (itservicedesk@potsdam.edu) or the Telcom office (telcom@potsdam.edu).

CTS technicians are investigating an issue where some campus phones may not have dialtone or audio. Not all phones are impacted and CTS is working through the issues that have been already reported. If you experience an issue, please report your extension number to the IT Service Desk (itservicedesk@potsdam.edu) or the Telcom office (telcom@potsdam.edu).

Banner/BearPAWS/BearDeN access has been restored at this time.

Banner/BearPAWS/BearDeN are inaccessible. ITEC reports a situation with routine power maintenance within our VTC Data Center resulting in a power outage for all data center racks. ITEC is working to bring services back online.

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

Microsoft reports resolution with this issue. – Final status – After extended monitoring and receiving confirmation from previously affected users, we’ve validated that adding further processing throughput successfully resolved the issue.

Communication from Microsoft pertaining to user impact – Users may be intermittently unable to view or access web apps in Microsoft 365. We’re analyzing service telemetry to determine the source of impact and develop a mitigation plan. Microsoft has not issued a resolution timeline. CTS will post to this blog when updates are available.