Status Announcements

CTS Firewall maintenance is complete for 11/8/2024.

If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

Thank you to all who have served our country and remembering those who gave their lives.

CTS has the following hours.

IT Service Desk, Device Management Services, Network Infrastructure & Media and Telcom will all be open Monday, November 11, 2024 from 8:00 AM to 430 PM.

Administrative Information System, Host Services, Operations and CTS Administration are all closed.

Please email itservicedesk@potsdam.edu or call x4444 to have your technology needs addressed.

All areas for CTS (ITSD, DMS, AIS, HNS, NIM, Telcom, Operations and Administration) will be closed on Monday, October 14, 2024.
We will re-open at 8am on Tuesday, October 15, 2024 for regular business.

If you have technical difficulties, please email itservceidesk@potsdam.edu and we’ll assist you as soon as possible on Tuesday, October 15, 2024.

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We are currently working with our carrier and the carrier is requesting more call examples. However, for us to report on your problem Telcom needs the following information for each individual call that experiences a problem: Called to number, Called from Number, Date, Time of call (be specific to the minute) and the disposition of the issue that occurred.

Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.

Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.

The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024.

IT Service Desk
Device Managment Services

The following areas of CTS are closed in observance of Labor Day.
Administration and Operations
Administrative Information Systems (AIS)
Host and Network Services
Network Infrastructure and Media/Telecom

Please contact the IT Service Desk for any technology support needs by calling x4444 (315.267.4444) or email itservicedesk@potsdam.edu

Printing services have been restored.

If any printer units continue to present problems, please contact the IT Service Desk itservicedesk@potsdam.edu

Remember the new print service allows printing from an alternate location.

Printing is currently down for all campus users. CTS is working to assess and determine a solution

The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links without checking with the IT Service Desk. CTS is continuing to investigate and the compromised account has been disabled. Please contact the IT Service Desk immediately if you clicked on any links in these emails.