Status Announcements

CTS has completed firewall maintenance for 11/29/2024. Please report any issues to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

CTS will begin maintenance at 7 am. For more information, please see our previous announcement https://status.potsdam.edu/2024/11/26/announce-suny-potsdam-network-firewall-maintenance/

An announcement will be posted on this blog when maintenance has concluded.

Computing & Technology Services (CTS) will be performing critical maintenance to the campus firewall on Friday, November 29, between 7 a.m. and 4 p.m. This will result in several brief losses of internet connection for the campus throughout the maintenance window.

Services impacted

During this time, all academic and administrative buildings will lose access to the Internet, including e-mail, BrightSpace and other campus hosted tools and services. Any active VPN sessions will be disconnected and need to be re-established after the update.

Services not affected

Off-campus and residence hall access to BrightSpace and e-mail should be unaffected during this time. ResNet internet service to the residence halls will also remain unaffected. Campus phone service will also be uninterrupted.

A hardware issue was identified, and corrective measures have been implemented to work around the issue. Connections appear stable once again. If folks are still having issues, please restart your device before reporting it to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

The connection issues appear to be on our service provider side. CTS is working with our provider to restore service as soon as possible.

CTS is receiving reports of slow network or Internet connections from campus. Technicians are investigating the source of the issue. When more information is known this blog will be updated.

CTS Firewall maintenance is complete for 11/8/2024.

If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

Thank you to all who have served our country and remembering those who gave their lives.

CTS has the following hours.

IT Service Desk, Device Management Services, Network Infrastructure & Media and Telcom will all be open Monday, November 11, 2024 from 8:00 AM to 430 PM.

Administrative Information System, Host Services, Operations and CTS Administration are all closed.

Please email itservicedesk@potsdam.edu or call x4444 to have your technology needs addressed.

All areas for CTS (ITSD, DMS, AIS, HNS, NIM, Telcom, Operations and Administration) will be closed on Monday, October 14, 2024.
We will re-open at 8am on Tuesday, October 15, 2024 for regular business.

If you have technical difficulties, please email itservceidesk@potsdam.edu and we’ll assist you as soon as possible on Tuesday, October 15, 2024.

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We are currently working with our carrier and the carrier is requesting more call examples. However, for us to report on your problem Telcom needs the following information for each individual call that experiences a problem: Called to number, Called from Number, Date, Time of call (be specific to the minute) and the disposition of the issue that occurred.