All areas of CTS will be CLOSED on Monday, May 30, 2022, in observance of Memorial Day.
If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.
Access to Bannerdevel and Bannertest have been restored. If you experience any issues logging into these services please contact the IT Service Desk by email at itservicedesk@potsdam.edu
Thank you.
To campus Banner users:
Computing & Technology Services has successfully put in place the new security measures that allow campus users to authenticate to the Banner production server. Users should be able to login successfully from on campus or through the VPN at this time.
Work is still ongoing for the dev/test instance of Banner but we’re expecting services to be restored by late this afternoon. A notice will be posted to the Announcement & Systems Status page once that work is complete.
If you have any questions or concerns, please contact the IT Service Desk by email at itservicedesk@potsdam.edu. We sincerely appreciate your patience in this matter.
Thank you
Banner authentication servers are currently down. We are looking into the issue.
The campus telephone system maintenance is now complete. If you are experiencing any campus telephone issues, please contact itservicedesk@potsdam.edu
Thank you.
We have started the critical Telephone System maintenance. At this time please expect intermittent access to our campus telephones. During the outage, campus residents should use Rave Guardian to reach University Police in the event of any emergencies. An update will be posted once maintenance is complete.
Issues with the Campus Voice Mail System are resolved at this time.
ITEC will be performing database maintenance on Thursday, March 17th from 5:00am-7:30am. During this period, Banner, BearPAWS and BearDeN will be inaccessible.
TelCom has been made aware of issues with the campus Voice Mail System and is investigating the issue. Further notices will be posted as progress is made toward resolution.
Earlier this morning we experienced a campus wide internet outage. We are working with our Internet Service Provider to restore full internet access. The root cause of the problem was due to internet routing outside of the campus. We are expecting these changes to cause a delay in reaching some internet services. It may take time for specific websites to be reachable again. We appreciate your patience and understanding during this time.
If you have any questions or concerns, please contact the IT Service Desk by email at itservicedesk@potsdam.edu or by phone at (315) 267-4444.
Thank you,
Computing & Technology Services
SUNY Potsdam