Status Announcements

CTS is receiving reports that some wired computers on campus are experiencing network connection issues. Technicians are investigating at this time.

ITEC will be performing SYSNET Infastructure maintenance from 12:00am until 7:00am. During this time, you can expect Banner/BearPAWS and BearDeN to be interrupted.

Our Internet service provider will be performing maintenance on our Internet circuit on Wednesday, January 20th 2021 between 6AM and 7AM. This maintenance will cause some brief 1-2 minute outages.

CTS has completed VPN/Firewall maintenance for 12/28/2020.

CTS is beginning the VPN/Firewall maintenance now. An announcement will be made when maintenance is complete.

The issue with Banner has been resolved and it is back online.

Banner access is currently unavailable. CTS knows about the problem and is working on it. BearPAWS is available.

On 12/28/2020 between the hours of 5:00-7:00am, CTS will be updating the campus VPN (GlobalProtect). These updates will make GlobalProtect compatible with macOS “Big Sur”. This will impact all VPN users. Any user who has an active VPN session at the time of the upgrade will have their session disconnected. If you have any questions or concerns please contact the IT Service Desk at itservicedesk@potsdam.edu

Our Service Provider has corrected the problems that caused out phone connectivity issues and phone service is once again available to the campus. Please notify the TelCom department if you are still experiencing any difficulties. Thank you for your patience.

TelCom has been notified of campus phone service issues and is working with our Technical Support Provider to resolve the issue(s). Notification will be posted when more information is available. Thank you for your patience.