Status Announcements

CTS is aware of an issue with connectivity to WIFI/W@SP on campus, some users are getting booted from WIFI and are then unable to connect/reconnect. Multiple areas within CTS are working on troubleshooting the issue and further updates will be provided as we have further information. IT Service Desk has received multiple communications on this issue, but if you have questions, please contact the IT Service Desk for assistance x4444 or itservicedesk@potsdam.edu.

This is an update to a previous posting. Please share with all users in your area or department.

SUNY ITEC is still negotiating the contract with Adobe, they should have an update soon. CTS has no control over this renewal as it is managed by SUNY ITEC but we will update users with information as we have it. SUNY ITEC has assured us that we should not see a disruption

Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu. Thank you CTS Team

Telcom is currently experiencing a high volume of work orders related to Voicemail Message Light/Lamping. CTS is aware of this issue and is the result of running our old and new voicemail systems in parallel to maintain normal business operations in OneStop. The projected shut down of the old voicemail system is scheduled 9/12/2023, at which time the problem should resolve/be corrected. In the meantime, please periodically check your voicemail by pressing the message button on your phone or by dialing x4000. If you have any questions on the voicemail system, please reach out to the IT Service Desk x4444 or itservicedesk@potsdam.edu

CTS is currently experiencing a networking issue that is directly associated with the AV Podia. In some instances, the TouchPanel controls may be offline. Technicians are currently working on the issue to resolve the problem. CTS will continue to provide updates via the status blog.

Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu.
Thank you
CTS Team

CTS will continue to monitor this situation with our provider but all indications show this issue to be resolved at this time. If you are experiencing any issues calling off campus from an on campus phone please report it to the IT Service Desk – itservicedesk@potsdam.edu or 315-267-4444

Currently, some calls to off campus numbers from on campus are failing with an “All circuits are busy” recording. CTS has opened a ticket with our service provider and will update this blog when further information is available.

ITEC has resolved the issues with Banner Admin.

Banner Admin is currently experiencing issues and spinning when trying to load any pages. ITEC is investigating the problem.

ITEC has planned SYSNET Maintenance for SIS#1 and DGW on July 12th from 12:00am thru 7:00am. During this time Banner, BearPAWS and BearDeN will be inaccessible.