Status Announcements

Adobe is encountering a major outage of the cloud applications. More information can be found here https://status.adobe.com

ITEC worked overnight to replace faulty hardware, resolving the issues with Banner/BearPAWS/BearDeN.

ITEC is currently experiencing problems which affect our Banner/BearPAWS/BearDeN. We will update this announcement page once the problem has been fixed.

Upgrades to the Voice Mail system and software patch installations to resolve issues with o365 integration have been completed. All Voice Mail and Call Menu services should now be back to normal. If any problems are encountered please send an email to telcom@potsdam.edu detailing the issue(s) and they will be addressed as soon as possible.
Thank you for your patience during this upgrade.

Starting today at 3:00 PM EDT upgrades will be made to the Voice Mail system along with patches to resolve issues with o365 integration. Service should not be interrupted, but access to Voice Mail Boxes may be affected for a short period of time. If this occurs, please try again in a few minutes.

Outlook on the Web seems to be working again, but Microsoft has not closed out their service issue. CTS will continue to monitor the situation.

Microsoft’s servers are experiencing a problem which is preventing some users from logging in to Outlook on the web. As far as we know, computer and device app versions of Outlook are still working. If you normally use the web version of Outlook and are having trouble, try the desktop version for the time being. We will post another message when Microsoft resolves the issue.

The voicemail to email integration issues have been resolved. New voicemail messages will create emails. Previously saved voicemails will remain in the voicemail system and will need to be checked by dialing X4000.

Due to changes implemented in O365 security, some users that have notification of voice messages sent to email may not be receiving them. CTS has been in contact with our maintenance vendor and they are working on a resolution. Until this issue is resolved please check for voicemail messages by dialing into the voicemail system at X4000.

We apologize for the inconvenience and appreciate your patience.

The authentication issues have been resolved.