Status Announcements

Moodle and other services are back online.

The database server has been successfully restarted. Services that depend on it (the campus website, moodle, spam quarantine access, the Helpdesk/CTS ticketing system, and Webwork) should now be back up.

CTS is working to restore moodle performance to acceptable levels. As part of this effort, the main campus database server will be rebooted at 3:45 pm.
The reboot should be over quickly with minimal disruption to services. However, there may be brief interruption to the following services: the campus website, moodle, maia (spam quarantine access), the Helpdesk/CTS ticketing system, and Webwork.
If you experience difficult with any of these services, please try logging out of the service (or closing the web page), wait for a minute, and log in again.
If issues persist, as always, contact the Helpdesk at ext. 4444 for assistance.

The email server is now processing mail.

The email server is experiencing a high load. Technicians are working on the problem.

Our network issue has been resolved and all services are back online. If you continue to experience difficulty, please report it to the CTS Helpdesk: x-4444 or helpdesk@potsdam.edu . If no one is available to answer your call, please leave a message and we will respond ASAP.

We are currently having issues with our Network. Technicians are aware and working on finding a resolution.

We just experienced a network outage. Everything appears to be back up and running properly. If you are experiencing any network related issues please contact the helpdesk at x4444 or helpdesk@potsdam.edu.
Thank you,
CTS

The Print server is working normally again. If you continue to experience problems, please contact the Helpdesk at x-4444. If no one is available to take your call, please leave a message so we can call you back and/or create a support ticket in your name.

We are experiencing issues with our main print server and are working on the problem. Expect inconsistent performance in the meantime. We do not recommend re-submission of jobs that do not print, as they ALL may flush when the system is working properly again. An update will be posted when we have restored the service to normal.