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Outlook on the Web seems to be working again, but Microsoft has not closed out their service issue. CTS will continue to monitor the situation.

Microsoft’s servers are experiencing a problem which is preventing some users from logging in to Outlook on the web. As far as we know, computer and device app versions of Outlook are still working. If you normally use the web version of Outlook and are having trouble, try the desktop version for the time being. We will post another message when Microsoft resolves the issue.

The voicemail to email integration issues have been resolved. New voicemail messages will create emails. Previously saved voicemails will remain in the voicemail system and will need to be checked by dialing X4000.

Due to changes implemented in O365 security, some users that have notification of voice messages sent to email may not be receiving them. CTS has been in contact with our maintenance vendor and they are working on a resolution. Until this issue is resolved please check for voicemail messages by dialing into the voicemail system at X4000.

We apologize for the inconvenience and appreciate your patience.

The authentication issues have been resolved.

We are receiving reports of users having trouble logging into BearPAWS and Moodle. Other services may also be affected. CTS is investigating the issue.

In keeping with the State’s COVID-19 social distancing protocols, the Helpdesk is limited to phone, email, and remote assistance only. In-person assistance can still be provided at the discretion of the Helpdesk staff and only if your issue is determined to require it.

Should you need in-person assistance or drop-off/pickup of items, the following process and procedures are in place:

• Items can be picked up and dropped off at the rear Helpdesk doors. They will be on a table. If someone meets you or other patrons are there for the same reason, please respect a 10′ distance.
• Entry into the Helpdesk is restricted to CTS employees only.
• If you are bringing in a computer with an issue with an appointment, be advised that we cannot work on it “with you” as close contact is to be avoided.

We are in the process of procuring remote assistance software that does not require your computer to be on campus which will also minimize the need for carry-in service.

Thank you for your patience as we continue to operate as best we can during this difficult situation.

Please see THIS LINK for information about accessing Adobe Creative Cloud apps.

If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you will not be able to login to that computer when you get it home, and CTS will not be able to assist you.

Campus VPN Maintenance is complete for 3/19/20.