At this time CTS is noticing partial restoration to phone service. We are awaiting official notification from our service provider that the issues have been resolved. Callers may still experience intermittent degraded service. A notification will be posted on this blog when the issue is resolved.
The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does not go through, please wait a few moments and try again.
Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.
All areas of CTS will be closed in observance of Indigenous Peoples Day, Monday, October 9, 2023.
If you need assistance, please email itservicedesk@potsdam.edu and we will assist you when you when we resume regular business hours on Tuesday, October 10, 2023.
CTS technicians have resolved the issue impacting voicemail and service has been restored.
If you have any further voicemail related issues, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
CTS is aware and technicians are working on an issue impacting voicemail service for the campus. The voicemail service is currently not working. We are in contact with our vendor and working to resolve this issue. We will update you with information as soon as we have an update. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
Beginning September 1, 2023, the campus will no longer be offering or supporting the Safari web browser. CTS encourages the transition to Microsoft Edge. Edge is secure, utilized the campus licensing with Microsoft, connects to your campus computing account (CCA) and saves your bookmarks across computers when you login with your @potsdam.edu account.
If you have any questions, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
We are currently in the middle of an update to the PaperCut software which underpins all of printing campus. During this update/upgrade, printing will be unavailable. Please continue to monitor this status blog for updates.
Thank you to our campus community for your patience and understanding as CTS worked to resolve the issue we encountered with W@SP connectivity yesterday.
Our CTS Teams believes the issue has been corrected/resolved.
If you continue to have issues with W@SP connectivity, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.
The IT Service Desk, Device Management Services, Network Infrastructure and Media and Telcom will all be open on Labor Day, Monday, September 4, 2023, from 8am to 430pm in support the instructional needs of the campus.
CTS Operations, Administrative Information Systems and Host Services will all be closed. Staff in these areas will be available to address your concerns on Tuesday, September 5, 2023, after 8am.
If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can best assist you.
Have a safe holiday.