CTS Announcements & Systems Status

Greetings,

CTS is continuing to upgrade network components throughout the campus. Beginning on Monday morning 7/21/2025, technicians will begin the replacement of Wi-Fi Access points throughout Van Housen and Van Housen Extension. Once completed, there will be network options for both SUNY_W@SP and SUNY_W@SP_6g. Please note, not all devices are equipped to connect to SUNY_W@SP_6g. Despite the Network SSID (name) being the same, some devices may require re-registration to rejoin the network. Instructions for the most common devices are as follows:

Windows Computers: You will need to delete the browser cache by opening the

browser and pressing CTRL+SHIFT+DELETE. Then the Wi-Fi will need to be turned

off and back on again in the Network Settings to find the new W@SP Wi-Fi network, complete web registration.

Mac Computers: Goto System Settings->Wi-Fi->Details->Forget Network then turn

off and on Wi-Fi and re-connect to W@SP, complete web registration.

iPhones, iPads: Instructions should be generally the same as “Mac Computers”

Other Cell Phones, tablets, and devices: process may vary; forget network, turn off Wi-Fi, clear browser cache, turn Wi-Fi back on, complete web registration.

If you are still experiencing a connection problem after the troubleshooting instructions above, please report the issue to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu.

We appreciate your patience and cooperation while we transition to the new network hardware.

Computing and Technology Services

ITEC will be performing OS patching on Wednesday July 9, 2025 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

All areas of Computing and Technology Services will be closed Friday, July 4, 2025 in observance of the July 4th Holiday.

We will resume regular business operations on Monday, July 7, 2025 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.

ITEC will be performing database patching on Wednesday June 25, 2025 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

ITEC will be performing network maintenance on Friday June 20, 2025, from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN may be unavailable.

All areas of CTS will be closed Thursday, June 19, 2025, in observance of Juneteenth.

If you require technical assistance, during this time please contact the IT Service Desk at 315-267-4444 or by e-mail at itservicedesk@potsdam.edu so we can assist you on the next business day.

Greetings,

CTS will be migrating network connections in VanHousen Hall on Thursday, June 12, 2025. During the migration individual connections will experience a short loss of connectivity while technicians move the physical connection. If devices are still experiencing no connection after Friday, June 13, 2025, please reboot the device and try again. If there is still no connection after a reboot please report the issue to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu. We appreciate your patience and cooperation while we transition to the new network hardware.

Computing and Technology Services

Greetings,

CTS will be migrating network connections in Maxcy Hall, Lehman Dining Center and Knowles Conference Center on Wednesday, June 11, 2025. During the migration individual connections will experience a short loss of connectivity while technicians move the physical connection. If devices are still experiencing no connection after Thursday, June 12, 2025, please reboot the device and try again. If there is still no connection after a reboot please report the issue to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu. We appreciate your patience and cooperation while we transition to the new network hardware.

Computing and Technology Services

Greetings,

CTS will be migrating network connections in Draime Hall, NATCO, Hearth and the SUNY Potsdam Child Care Center on Tuesday, June 10, 2025. During the migration individual connections will experience a short loss of connectivity while technicians move the physical connection. If devices are still experiencing no connection after Wednesday, June 11, 2025, please reboot the device and try again. If there is still no connection after a reboot please report the issue to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu. We appreciate your patience and cooperation while we transition to the new network hardware.

Computing and Technology Services

Greetings,

CTS will be migrating network connections in the Stowell Hall on Monday, June 9, 2025. During the migration individual connections will experience a short loss of connectivity while technicians move the physical connection. If devices are still experiencing no connection after Tuesday, June 10, 2025, please reboot the device and try again. If there is still no connection after a reboot please report the issue to the IT Service Desk at x4444 or email to itservicedesk@potsdam.edu. We appreciate your patience and cooperation while we transition to the new network hardware.

Computing and Technology Services