[INPROGRESS] Dropped or Unable to Hear Telephone Calls

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We are currently working with our carrier and the carrier is requesting more call examples. However, for us to report on your problem Telcom needs the following information for each individual call that experiences a problem: Called to number, Called from Number, Date, Time of call (be specific to the minute) and the disposition of the issue that occurred.

Labor Day Hours

The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024.

IT Service Desk
Device Managment Services

The following areas of CTS are closed in observance of Labor Day.
Administration and Operations
Administrative Information Systems (AIS)
Host and Network Services
Network Infrastructure and Media/Telecom

Please contact the IT Service Desk for any technology support needs by calling x4444 (315.267.4444) or email itservicedesk@potsdam.edu

[ANNOUNCE] Phishing

The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links without checking with the IT Service Desk. CTS is continuing to investigate and the compromised account has been disabled. Please contact the IT Service Desk immediately if you clicked on any links in these emails.