On November 1st 2015, CTS will discontinue Potsdam’s FTP service to Helios. FTP is an old and insecure connection method from the early days of the Internet.
The preferred method for connecting to file shares when off campus is to use the College’s upgraded VPN service. This requires a straightforward installation of the “Global Protect” VPN software. Instructions on downloading and installing it are located here: https://www.potsdam.edu/cts/services/vpn/.
When off campus, VPN allows your computer to connect to our network as if it were on-compus. As such, once you have “VPN’ed in” to campus, connecting to Helios (or any other service) is exactly the same as on campus. Instructions for connecting to helios from various operating systems may be found here: https://www.potsdam.edu/cts/services/helios/
If you have any questions, please contact the CTS Helpdesk: email@example.com