admin

CTS (Computing & Technology Services) has been working diligently in the last year to upgrade the campus data network. This past summer we began the upgrade and expansion of our administrative WiFi network.  Work continues, but CTS would like you to be aware of the following:
There are now two wireless networks:  W@SP and W@SPBYOD
W@SP (Wireless @ SUNY Potsdam) is our old network and is available in all the same places it was last year.  It will remain on until the new system is completely active.
W@SPBYOD is new and is available in some buildings (list below). When you join this network, you will be asked to log in using your CCA username and password.  Guests will be presented with the opportunity to register for limited access using any valid e-mail address.
The new network is available now in the following buildings:
Barrington Student Union
Carson Hall
Crane Commons
Crumb Library
Dunn Hall
Flagg Hall
Kellas Hall
MacVicar Hall
Morey Hall
Physical Plant Complex
Stillman Hall
Timerman Hall
You may notice new access points in other buildings, but they are still being tested and configured.  As new buildings come online, announcements will be made to the Network and Systems Status Blog [ https://blogs.potsdam.edu/network  ] and to the CTS Twitter and Facebook feeds.
If you have trouble connecting your wireless device to the new network, please report it to the CTS Helpdesk by sending e-mail to helpdesk@potsdam.edu
In other exciting news, Apogee has replaced Time Warner as the Internet provider in our residence halls.  To use Apogee’s network you must register and create an account at https://myresnet.com. Problems accessing or using Apogee’s service should be directed to Apogee Technical Support by calling 855-410-7380

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study. We have one position available.
We provide technology support for the campus. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn, the ability to retain information, and an interest in technology. If you have a computer and have installed your own software/printer/or other device, that’s a great start.
We have a PDF that you can download and fill out electronically or bring into the Helpdesk.
https://www.potsdam.edu/cts/news/studentemployment.cfm

Just a reminder from CTS that at the beginning of the semester we see a large influx of Phishing emails where someone is trying to trick you into giving out your campus username and password.
Often they claim your email is running out of space, or if you don’t login and do a certain action your account will be disabled. Often (but not always) these come from emails that don’t even end with @potsdam.edu or direct you to a site that isn’t one of our potsdam.edu sites! This is a dead giveaway something is amiss.
To learn more about Phishing emails and some other things to look out for, please visit our page on the topic: https://www.potsdam.edu/cts/services/emailservice/phishing.cfm

Welcome Students! 

SUNY Potsdam is pleased to announce that we have partnered with Apogee, a national Resnet provider with an exceptional track record, to enhance your residential experience. The Apogee team spent the summer deploying a new high-speed wireless network in every hall, providing complete coverage and eliminating the need for cable modems. Here is a brief overview of what you can expect when you arrive on campus: 

• Full 802.11AC wireless coverage in all residence halls (no more cable modems!) 
• Each student can connect 5 personal devices (mobile phone, tablets, computers, smart TVs, etc.) 
• Each student will have dedicated bandwidth of 14Mbps per device! 
• Wired ports in most rooms, if you wish to utilize a CAT5 ethernet cable to connect your device. 
• Apogee will provide a wireless dongle for devices without wireless capabilities. 
• 24×7 Call Center for questions and assistance. 
• An on-campus Apogee Technician to provide assistance. 

Apogee and Potsdam staff have strived to make this an easy transition for all resident student. You only need to bring your devices with you when you return; no need to purchase cable modems or other equipment. 

Because the use of non-campus routers can interfere with the improved Apogee wireless system, students will not be allowed to use their own personal routers.

Instructions for creating an account and connecting to the network are provided on a hanger on every residence hall door and Apogee staff will be available during move-in to assist. 

Safe travels to all returning students, and welcome back for Fall 2015! 

Regards, 

Potsdam CTS and ResLife

On 7/22/15 from midnight to 7am, SUNY ITEC is scheduled to perform maintenance that will affect one or more services hosted at ITEC.

All production servers will be powered off for reboots and filesystem checks during this time.

SUNY Potsdam services affected include both Banner and Degree Works. If you use other ITEC services you will be affected as noted above.

In an effort to improve performance, there will be up to a 60 minute outage due to a network upgrade from 8:30 – 9:30am in Dunn Hall today 7/8/15. All Internet/VoIP/Printing services will be unavailable during this time.  –Richard W Nichols <nicholrw@potsdam.edu>

An issue with one of our servers has resulted in several of our services being taken offline for emergency maintenance.  These include (but may not be limited to) RT (“Tracking”), Moodle, and Omeka.  Restoration of these services is top priority.  Your patience is appreciated.

Please be aware there is a planned maintenance outage of the Degree Works environment Saturday, June 13, 2015 from 8:00am to 8:00pm EST.
ITEC has provided the following explanation of what is being done:
“ITEC will be installing Oracle 12c.”

Notice: all areas of CTS will be closed on Monday, May 25th, in observance of the Memorial Day holiday.

Computing & Technology Services has discovered a potential vulnerability in accessing the Library’s On-Line Resources, resulting in usernames and passwords being sent unencrypted when accessing these resources from off campus and the dorms, and possibly from on campus, during the last month. It is not known if any user credentials were misappropriated due to this error.

The vulnerability has been fixed but the server involved is still undergoing configuration to permit off-campus access to work properly. CTS is working to restore full functionality.

If you have used the Library’s On-Line Resources in the past month, protect your account by changing your password:

1) visit the Potsdam home page

2) click Campus Tools (upper right)

3) click CTS

4) click Services

5) click Campus Computer Account

6) and finally click Set/Change CCA Password

As a general rule, if you ever suspect your login credentials have been used by someone else, follow the above procedure.

As always, if you have questions about the content of this notice, please contact the CTS Helpdesk: helpdesk@potsdam.edu