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moodle.potsdam.edu is currently unreachable.  CTS is working with our Moodle Administrator and hosting provider to determine the problem and see to its resolution.

Lingering issues with our phone system after yesterday’s unexpected power outage have been resolved.  If you continue to experience problems with your desk phone, please report it to the CTS Helpdesk: helpdesk@potsdam.edu

Some aspects of phone service continue to be unavailable after this morning’s unexpected power outage, including Voice Mail.  CTS is aware of the problem and is working to resolve it.

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

One of the new features of Office 365 is the way file attachments are handled when you make use of your included OneDrive cloud storage or when someone that has OneDrive shares a file with you.
When composing a new message, and you click Attach, you’ll see something similar to what is shown below, with your OneDrive files as the first option. If you select a file on your computer, it will offer to upload it to OneDrive for you in the next step.

Once you select a file you will asked the following:

• If you choose Attach as a OneDrive file, the recipient will receive a link to the file with a notification that you shared it. This is extremely handy as most email providers have an email size limit.
• Selecting Attach as a copy will result in a traditional file attachment where the file is included with the email itself, but may be subject to attachment size limits.

While the first option is more flexible in terms of storage space and not being rejected due to a size limitation, not everyone is accustomed to attaching files via cloud storage, so your recipient may be confused or suspicious of your file’s link. Be prepared to explain in a followup e-mail what it is or be clear in your first email that it is a link to your file.
For those on the receiving end, an attachment from OneDrive will look similar to this:

As always, make sure that any files you receive are from someone you know and something that you may be expecting.

The maintenance window is closed. Authentication to all systems is working. If you have trouble accessing campus systems, inform the CTS HelpDesk: helpdesk@potsdam.edu or 315-267-4444. Leave contact info so we can follow up. 

We have many reports of user authentication issues with Outlook and other services and are investigating.

On Wednesday we published a post about things that might cause your e-mail to go “missing”.  Here’s another one:
5) Forwarding.  In Office 365 is it possible to have all of your incoming mail forwarded to another address.  When this setting is active, all incoming mail is redirected to that address and does not “land” in your InBox.  This setting can be found by clicking on the Settings gear in the upper right corner of the Outlook (web) window, clicking on “Mail” at the bottom of the menu, and then clicking on “Forwarding” in the menu on the left side of the Outlook window.
If you inspect the Forwarding setting and discover that 1) it is active and 2) is sending to an address you do not recognize, then it is safe to assume that someone else has your Campus Computer Account password.  Go to account.potsdam.edu and change your password immediately.
If you need assistance with checking your Forwarding (or any other) settings or with changing your password, stop by the CTS Helpdesk in Stillman Hall or e-mail helpdesk@potsdam.edu.

The office of Business Affairs has asked us to remind the campus that SUNY System Administration is shutting down account views in the SMRT system on October 1, 2016.  If you have access to view an account in SMRT and have not yet been trained in Oracle’s Business Intelligence (BI) software, please contact the Budget Office at budget@potsdam.edu to sign up for training.  The Budget Office sent a faculty/staff-wide email on August 22, 2016 regarding its regularly scheduled trainings.  If you are unable to make one of the remaining training sessions, you can still arrange for training with Kevin Hennessey and/or Amanda Prescott.