Status Updater

CTS Firewall maintenance is complete for 11/8/2024.

If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We are currently working with our carrier and the carrier is requesting more call examples. However, for us to report on your problem Telcom needs the following information for each individual call that experiences a problem: Called to number, Called from Number, Date, Time of call (be specific to the minute) and the disposition of the issue that occurred.

Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.

Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.

Printing services have been restored.

If any printer units continue to present problems, please contact the IT Service Desk itservicedesk@potsdam.edu

Remember the new print service allows printing from an alternate location.

Printing is currently down for all campus users. CTS is working to assess and determine a solution

The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links without checking with the IT Service Desk. CTS is continuing to investigate and the compromised account has been disabled. Please contact the IT Service Desk immediately if you clicked on any links in these emails.

CTS technicians have recovered all of the SUNY Potsdam server infrastructure at this time. We will continue to work through the remaining Windows desktops and laptops next week. Please continue to report any blue screen issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu so that we can address them.

Crowdstrike and Windows updates are causing blue screens on many Windows computers worldwide and at SUNY Potsdam. CTS technicians are working on recovering our server infrastructure and assessing the impact on other computers. Please report any issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu

CTS is receiving reports of dropped telephone calls. CTS has an open issue with our telephone service provider at this time. When further information becomes available it will be posted here on this blog.

Those experiencing difficulties should contact the IT Service Desk by emailing itservicedesk@potsdam.edu or by calling x4444. Please include the number you were calling to, the number you were calling from, and the exact date and time of the issue in your report.