Status Updater

CTS has completed firewall maintenance for 11/29/2024. Please report any issues to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

CTS will begin maintenance at 7 am. For more information, please see our previous announcement https://status.potsdam.edu/2024/11/26/announce-suny-potsdam-network-firewall-maintenance/

An announcement will be posted on this blog when maintenance has concluded.

Computing & Technology Services (CTS) will be performing critical maintenance to the campus firewall on Friday, November 29, between 7 a.m. and 4 p.m. This will result in several brief losses of internet connection for the campus throughout the maintenance window.

Services impacted

During this time, all academic and administrative buildings will lose access to the Internet, including e-mail, BrightSpace and other campus hosted tools and services. Any active VPN sessions will be disconnected and need to be re-established after the update.

Services not affected

Off-campus and residence hall access to BrightSpace and e-mail should be unaffected during this time. ResNet internet service to the residence halls will also remain unaffected. Campus phone service will also be uninterrupted.

A hardware issue was identified, and corrective measures have been implemented to work around the issue. Connections appear stable once again. If folks are still having issues, please restart your device before reporting it to the IT Service Desk at X4444 or itservicedesk@potsdam.edu.

The connection issues appear to be on our service provider side. CTS is working with our provider to restore service as soon as possible.

CTS is receiving reports of slow network or Internet connections from campus. Technicians are investigating the source of the issue. When more information is known this blog will be updated.

CTS Firewall maintenance is complete for 11/8/2024.

If you are experiencing problems, please report them to the IT Service Desk @ x4444, or by emailing itservicedesk@potsdam.edu

There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We are currently working with our carrier and the carrier is requesting more call examples. However, for us to report on your problem Telcom needs the following information for each individual call that experiences a problem: Called to number, Called from Number, Date, Time of call (be specific to the minute) and the disposition of the issue that occurred.

Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.

Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.