Status Announcements

The CTS Request Tracking (RT) system has been restored and is working properly now.

The CTS Request Tracking (RT) system – track.potsdam.edu – is currently down. CTS is aware of the issue and technicians are currently working on a resolution. Emails to passwordreset, itservicedesk, webcontent, telcom will be delayed. Issues reported via the webform will also be delayed. The IT Service Desk will still be available via phone, 315-267-4444 or via walk in service. This blog will be updated when service is restored.

The following areas of CTS will be OPEN on Monday, February 20, 2023 for Washington’s Birthday.

• Device Management Services (DMS), Stillman Hall
• IT Service Desk (ITSD) Stillman Hall
• Host Services (HS), Kellas Hall

The following areas of CTS will be CLOSED on Monday, February 20, 2023 for Washington’s Birthday.

• Operations, Stillman Hall
• Administrative Information Systems (AIS), Stillman Hall
• Network, Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

Power feeding the Crane complex network was interrupted moments earlier. This disrupted network to the entire complex. Power has since been restored and network will return shortly.

ITEC is performing SYSNET maintenance tonight, Tuesday/Wednesday Feb 8th, from midnight until 7:00am. During this time Banner, BearPAWS and BearDeN will be unusable.

Banner login issues should be resolved at this time.

BearPAWS will be switched back to Single Sign-On (SSO) at a later date.

BearPAWS access is restored. Please try clearing your cache if you are still having issues. Banner login issues may still persist as we continue to troubleshoot the issues.

Following ITEC connectivity issues, we have experienced issues with our authentication servers for Banner/BearPAWS. BearPAWS authentication has been rolled back to a prior implementation without Single Sign-On (SSO) and appears to be functioning properly at this time.

ITEC is having continued hardware issues which are causing some people to have connectivity issues with Banner/BearPAWS. We are awaiting an update from ITEC and will post an update when we have more information.

Login issues for Banner/BearPAWS have been resolved.

We are currently experiencing login issues for Banner/BearPAWS and ITEC is working with the hardware vendor to resolve the issue.