Status Announcements

Printing is currently down for all campus users. CTS is working to assess and determine a solution

The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links without checking with the IT Service Desk. CTS is continuing to investigate and the compromised account has been disabled. Please contact the IT Service Desk immediately if you clicked on any links in these emails.

CTS technicians have recovered all of the SUNY Potsdam server infrastructure at this time. We will continue to work through the remaining Windows desktops and laptops next week. Please continue to report any blue screen issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu so that we can address them.

Crowdstrike and Windows updates are causing blue screens on many Windows computers worldwide and at SUNY Potsdam. CTS technicians are working on recovering our server infrastructure and assessing the impact on other computers. Please report any issues to the IT Service Desk at x4444 or itservicedesk@potsdam.edu

CTS is receiving reports of dropped telephone calls. CTS has an open issue with our telephone service provider at this time. When further information becomes available it will be posted here on this blog.

Those experiencing difficulties should contact the IT Service Desk by emailing itservicedesk@potsdam.edu or by calling x4444. Please include the number you were calling to, the number you were calling from, and the exact date and time of the issue in your report.

ITEC will be performing OS and Infrastructure patching on Wednesday July 10, 2024 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

ITEC will be performing database patching on Tuesday July 2, 2024 from 6:00am – 8:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

All areas of CTS will be closed on July 4, and July 5, 2024 in observance of Independence Day. We will reopen for regular business in all areas on Monday, July 8, 2024 at 8:00am.

If you have technology issues, please email itservicedesk@potsdam.edu or call 315.267.4444 and leave a message. We will assist you as soon as we are available.

Cybersecurity threats are right around every corner. Here’s a malicious hacking campaign that is making the news involving Dropbox and Google Drive. It’s one thing CTS is always trying to stay aware of as we assess campus implementation of SUNY Cyber Security guidance. https://thehackernews.com/2024/05/malware-delivery-via-cloud-services.html?m=1

CTS will observe the following holidays over summer 2024.

Memorial Day – Monday, May 27, 2024 – All areas of CTS will be closed.

Juneteenth – Wednesday, June 19, 2024 – All areas of CTS will be closed

If you need assistance during these times, please email IT Service Desk at itservicedesk@potsdam.edu or call 315.267.4444 (messages go into our ticketing system) and we will process your request on the next business day.