Status Announcements

We are receiving reports of users having trouble logging into BearPAWS and Moodle. Other services may also be affected. CTS is investigating the issue.

In keeping with the State’s COVID-19 social distancing protocols, the Helpdesk is limited to phone, email, and remote assistance only. In-person assistance can still be provided at the discretion of the Helpdesk staff and only if your issue is determined to require it.

Should you need in-person assistance or drop-off/pickup of items, the following process and procedures are in place:

• Items can be picked up and dropped off at the rear Helpdesk doors. They will be on a table. If someone meets you or other patrons are there for the same reason, please respect a 10′ distance.
• Entry into the Helpdesk is restricted to CTS employees only.
• If you are bringing in a computer with an issue with an appointment, be advised that we cannot work on it “with you” as close contact is to be avoided.

We are in the process of procuring remote assistance software that does not require your computer to be on campus which will also minimize the need for carry-in service.

Thank you for your patience as we continue to operate as best we can during this difficult situation.

Please see THIS LINK for information about accessing Adobe Creative Cloud apps.

If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you will not be able to login to that computer when you get it home, and CTS will not be able to assist you.

Campus VPN Maintenance is complete for 3/19/20.