Status Announcements

Network and phone service has been restored.  If you continue to experience problems with services or devices, please contact the CTS Helpdesk: 315-267-4444 or helpdesk@potsdam.edu

The Campus is experiencing some network and phone issues as a result of the unexpected power outage this morning. Technicians are investigating and working on the problem. 

BearDeN will be offline on Sunday Jan. 8, 2017 from 7:00 am until 4:00 pm for a software upgrade.

The EMS system will be offline on Friday 01/06/2017 from 4:00 – 4:30 PM for a software upgrade.

ITEC will be taking down production Banner servers for O/S firmware updates on February 24th, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

Fall 2016 courses are currently being transferred to the new Moodle environment now that the semester is complete and grades submitted. This transfer process is tentatively scheduled to be completed Monday, December 26th. In the meantime, final grades can be accessed via BearPAWS.
Spring 2016, Winter 2017, Spring 2017 courses are currently available in the new Moodle environment. If a course missing, please 1) confirm that you have already requested a course shell via BearPAWS and 2) contact moodlesupport@potsdam.edu with missing course information.

ITEC will be patching the database tomorrow (Dec 22) from 6am-7am. During this time Banner, BearPAWS and BearDeN will be unavailable.

Faculty/Staff: During Winterim, CTS will be diligently working to complete outstanding conversions to the new Active Directory structure, as well as Office 365 client installations. Primary focus areas will be Physical Plant Complex, Van Housen Hall, Maxcy Hall and Satterlee Hall. Those affected areas will be contacted prior to project onset. During this time, your cooperation would be greatly appreciated and will help to ensure a smooth transition. Thank you!

CTS will be performing updates to Flagg 162 and Smart Classroom podiums, both of which are set to begin during Winterim. In Flagg 162, Mac Minis will be replacing all iMacs, which is projected to be complete prior to the start of the Spring semester. In Smart Classrooms, podium computers will be receiving replacements beginning in Winterim and extending through to Summer. No change in operational use of these computers will occur for either of the updates.

CTS would like to welcome Zebulon (Zeb) Virnig to our Host Services team.