Status Announcements

Microsoft has updated the following advisory indicating the issue is now resolved. – Users may be unable to access Microsoft Teams using web browsers ID: TM612617

All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

Microsoft has issued the following advisory –

Users may be unable to access Microsoft Teams using web browsers
ID: TM612617

Status

Service Degradation

Impacted services

Microsoft Teams

Details

Title: Users may be unable to access Microsoft Teams using web browsers

User impact: Users may be unable to access Microsoft Teams using web browsers.

More info: Specifically, users may be unable to load the “teams.microsoft.com” web page.

Current status: We’re reviewing service monitoring telemetry to determine our next troubleshooting steps.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

CTS will update information when it becomes available.

Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023. Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.

Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023.  Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.

They phone system is experiencing issues. CTS technicians are investigating and working to determine the issue. We may need to work on resetting the phone system. More details will follow. If you have issues contact the IT Service Desk – itservicedesk@potsdam.edu.

Microsoft has indicated the status of alert ID MO597738 is now resolved and service has been restored.

Microsoft has issued the following notification:
Users are experiencing slowness or delays accessing multiple Microsoft 365 services
ID: MO597738

Status

Service Degradation

Impacted services

Microsoft 365 suite, Exchange Online, OneDrive for Business

Details

Title: Users are experiencing slowness or delays accessing multiple Microsoft 365 services

User impact: Users are experiencing slowness or delays accessing multiple Microsoft 365 services.

More info: Specifically, users are experiencing issues with the following Microsoft 365 services but not limited to:

– OneDrive for Business

– Outlook desktop client

– Outlook on the web

Current status: We’re analyzing support provided information to determine our next troubleshooting steps.

Scope of impact: Your organization is affected by this event, and users attempting to connect to Microsoft 365 services are impacted.

Next update by: Tuesday, June 20, 2023, at 12:30 PM UTC

As CTS receives information we will continue to update this blog.

CTS has completed resetting phones for the campus. If you notice that your telephone does not have dial tone now that maintenance is complete, it may require a manual reset. Please list extension numbers in your area that are impacted and contact the IT Service Desk via email itservicedesk@potsdam.edu or (315) 267-4444 and we will reset your line as quickly as possible.