SUNY ITEC is continuing to work on access to Banner services resulting from an unexpected power failure in the ITEC data center. Access to Banner/BearPAWS/BearDeN may continue to be impacted. CTS is aware and continuing communication with ITEC. Thank you for your patience.
Banner/BearPAWS/BearDeN access has been restored at this time.
Banner/BearPAWS/BearDeN are inaccessible. ITEC reports a situation with routine power maintenance within our VTC Data Center resulting in a power outage for all data center racks. ITEC is working to bring services back online.
Presently, CTS believes that the telephone and voicemail issues that began last Friday, June 2, 2023 have been resolved. If you are continuing to experience difficulties please contact the IT Service Desk at itservicedesk@potsdam.edu or call x4444
CTS is currently investigating an issue with Microsoft that is impacting connectivity to email and other Office 365 services. We will update as we learn more about the issue. Currently, Email, Teams messaging are impacted and other services may be as well.
As we continue to troubleshoot this issue, the problem is impacting TeamQ as well.
CTS is currently working on an issue impacting incoming telephone calls and access to voicemail. Calls between on campus users and from campus to off campus numbers are still functioning, but calls from outside campus into campus are not being received. Voicemail is not accessible. We will update as we have more information. Thank you,
ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.
ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.
Microsoft reports resolution with this issue. – Final status – After extended monitoring and receiving confirmation from previously affected users, we’ve validated that adding further processing throughput successfully resolved the issue.