Status Announcements

Banner/BearPAWS/BearDeN access has been restored at this time.

Banner/BearPAWS/BearDeN are inaccessible. ITEC reports a situation with routine power maintenance within our VTC Data Center resulting in a power outage for all data center racks. ITEC is working to bring services back online.

Presently, CTS believes that the telephone and voicemail issues that began last Friday, June 2, 2023 have been resolved. If you are continuing to experience difficulties please contact the IT Service Desk at itservicedesk@potsdam.edu or call x4444

CTS is currently investigating an issue with Microsoft that is impacting connectivity to email and other Office 365 services. We will update as we learn more about the issue. Currently, Email, Teams messaging are impacted and other services may be as well.

As we continue to troubleshoot this issue, the problem is impacting TeamQ as well.

CTS is currently working on an issue impacting incoming telephone calls and access to voicemail. Calls between on campus users and from campus to off campus numbers are still functioning, but calls from outside campus into campus are not being received. Voicemail is not accessible. We will update as we have more information. Thank you,

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.

Microsoft reports resolution with this issue. – Final status – After extended monitoring and receiving confirmation from previously affected users, we’ve validated that adding further processing throughput successfully resolved the issue.

Communication from Microsoft pertaining to user impact – Users may be intermittently unable to view or access web apps in Microsoft 365. We’re analyzing service telemetry to determine the source of impact and develop a mitigation plan. Microsoft has not issued a resolution timeline. CTS will post to this blog when updates are available.