[ANNOUNCE] Voicemail Message Light Issues

Telcom is currently experiencing a high volume of work orders related to Voicemail Message Light/Lamping. CTS is aware of this issue and is the result of running our old and new voicemail systems in parallel to maintain normal business operations in OneStop. The projected shut down of the old voicemail system is scheduled 9/12/2023, at which time the problem should resolve/be corrected. In the meantime, please periodically check your voicemail by pressing the message button on your phone or by dialing x4000. If you have any questions on the voicemail system, please reach out to the IT Service Desk x4444 or itservicedesk@potsdam.edu

[ANNOUNCE] ADOBE Licensing

Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu.
Thank you
CTS Team

CTS Independence Day Observance

All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.