CTS will continue to monitor this situation with our provider but all indications show this issue to be resolved at this time. If you are experiencing any issues calling off campus from an on campus phone please report it to the IT Service Desk – itservicedesk@potsdam.edu or 315-267-4444
Currently, some calls to off campus numbers from on campus are failing with an “All circuits are busy” recording. CTS has opened a ticket with our service provider and will update this blog when further information is available.
ITEC has resolved the issues with Banner Admin.
Banner Admin is currently experiencing issues and spinning when trying to load any pages. ITEC is investigating the problem.
ITEC has planned SYSNET Maintenance for SIS#1 and DGW on July 12th from 12:00am thru 7:00am. During this time Banner, BearPAWS and BearDeN will be inaccessible.
Microsoft has updated the following advisory indicating the issue is now resolved. – Users may be unable to access Microsoft Teams using web browsers ID: TM612617
All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.
If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.
Have a safe and restful holiday.
ITEC will be performing Oracle patching on Thursday, June 29th from 5:00am – 7:00am. During this time Banner and BearPAWS will be inaccessible.
Microsoft has issued the following advisory –
Users may be unable to access Microsoft Teams using web browsers
ID: TM612617
Status
Service Degradation
Impacted services
Microsoft Teams
Details
Title: Users may be unable to access Microsoft Teams using web browsers
User impact: Users may be unable to access Microsoft Teams using web browsers.
More info: Specifically, users may be unable to load the “teams.microsoft.com” web page.
Current status: We’re reviewing service monitoring telemetry to determine our next troubleshooting steps.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
CTS will update information when it becomes available.
Due to the approaching upgrade in the campus telephone system, CTS will not be processing any telephone changes (adds or moves) from 4pm on Wednesday, June 28, 2023 through 8am on Monday, July 10, 2023. Please note that all moves or changes will be placed on hold by CTS Telecom staff until Monday, July 10, 2023.