Status Announcements

Telcom is currently experiencing a high volume of work orders related to Voicemail Message Light/Lamping. CTS is aware of this issue and is the result of running our old and new voicemail systems in parallel to maintain normal business operations in OneStop. The projected shut down of the old voicemail system is scheduled 9/12/2023, at which time the problem should resolve/be corrected. In the meantime, please periodically check your voicemail by pressing the message button on your phone or by dialing x4000. If you have any questions on the voicemail system, please reach out to the IT Service Desk x4444 or itservicedesk@potsdam.edu

CTS is currently experiencing a networking issue that is directly associated with the AV Podia. In some instances, the TouchPanel controls may be offline. Technicians are currently working on the issue to resolve the problem. CTS will continue to provide updates via the status blog.

Adobe licensing on the SUNY Potsdam campus is a managed service of SUNY ITEC. We are aware of the end of licensing messaging that some Adobe users are receiving. SUNY ITEC is aware of these expiration notices and is working on a 60-day extension with Adobe while a new contract is worked out. If you experience issues with the use or function of any Adobe product please submit a ticket, call or send an email to the IT Service Desk x4444 or itservicedesk@potsdam.edu.
Thank you
CTS Team

CTS will continue to monitor this situation with our provider but all indications show this issue to be resolved at this time. If you are experiencing any issues calling off campus from an on campus phone please report it to the IT Service Desk – itservicedesk@potsdam.edu or 315-267-4444

Currently, some calls to off campus numbers from on campus are failing with an “All circuits are busy” recording. CTS has opened a ticket with our service provider and will update this blog when further information is available.

ITEC has resolved the issues with Banner Admin.

Banner Admin is currently experiencing issues and spinning when trying to load any pages. ITEC is investigating the problem.

ITEC has planned SYSNET Maintenance for SIS#1 and DGW on July 12th from 12:00am thru 7:00am. During this time Banner, BearPAWS and BearDeN will be inaccessible.

Microsoft has updated the following advisory indicating the issue is now resolved. – Users may be unable to access Microsoft Teams using web browsers ID: TM612617

All areas of Computing and Technology Services will be closed Monday, July 3, 2023 and Tuesday, July 4, 2023. We will resume regular business operations on Wednesday, July 5, 2023 at 8am.

If you require assistance, during this time please contact the IT Service Desk at 315-267-4444 to leave a voice message or by e-mail at itservicedesk@potsdam.edu so we can assist you when business resumes.

Have a safe and restful holiday.