CTS Announcements & Systems Status

Brightspace access is now restored. If further issues occur, they will be noted here on the status page. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu

Brightspace is currently unavailable. The automated announcement on the SUNY Help Desk number indicates that SUNY is aware of the issue and their administrators are working on the problem. There is no ETA to resolution at this time. The announcement indicated to try again later.

The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours:

AIS – Administrative Information Systems

DMS – Device Management Services

IT Service Desk

Telcom

These areas of CTS will be closed in observance of Veteran’s Day, Friday, November 10, 2023

Administration

Operations

HNS – Host and Network Services

NIM – Network Infrastructure and Media

If you need assistance from these areas, please contact the IT Service Desk by calling x4444 or emailing itservicedesk@potsdam.edu.

Please thank a Veteran and have a safe holiday.

At this time CTS is noticing partial restoration to phone service. We are awaiting official notification from our service provider that the issues have been resolved. Callers may still experience intermittent degraded service. A notification will be posted on this blog when the issue is resolved.

The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does not go through, please wait a few moments and try again.

Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.

All areas of CTS will be closed in observance of Indigenous Peoples Day, Monday, October 9, 2023.

If you need assistance, please email itservicedesk@potsdam.edu and we will assist you when you when we resume regular business hours on Tuesday, October 10, 2023.

CTS technicians have resolved the issue impacting voicemail and service has been restored.
If you have any further voicemail related issues, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu

CTS is aware and technicians are working on an issue impacting voicemail service for the campus. The voicemail service is currently not working. We are in contact with our vendor and working to resolve this issue. We will update you with information as soon as we have an update. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu

Beginning September 1, 2023, the campus will no longer be offering or supporting the Safari web browser. CTS encourages the transition to Microsoft Edge. Edge is secure, utilized the campus licensing with Microsoft, connects to your campus computing account (CCA) and saves your bookmarks across computers when you login with your @potsdam.edu account.

If you have any questions, please contact the IT Service Desk x4444 or itservicedesk@potsdam.edu.