CTS Announcements & Systems Status

EMS will be unavailable from 4:00 – 5:00, today 3/20, for software upgrades.

The CTS Helpdesk’s “new” (for almost three years now) phone number is 315-267-4444.  As of this week, the old number (x-2083) will no longer reach the Helpdesk.  Callers will hear a message informing them of the new number and instructing them to update their contact lists.

Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash.

Because our version of Banner relies on Java for proper operation, users will see just a white screen or an error will be displayed when they attempt to use Banner.

CTS has a work-around for this issue with Firefox. Users are asked to contact the CTS Helpdesk if they experience issues with Banner.

Submit a ticket using RT (select Desktop/Notebook Computers for this issue from the drop-down menu), email helpdesk@potsdam.edu or call x4444.

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

Last evening Bear Mobile was updated. The app should automatically refresh with the new content.

Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the app and then search for “SUNY Potsdam” from the list of provided schools.

Once Potsdam is selected from the list the content will refresh.

More information about Bear Mobile can be found here: https://www.potsdam.edu/cts/services/bearmobile

E-mail pass through our anti-spam appliance slowed down dramatically this morning.  The cause has been found and corrected.  Mail backlog is now being delivered.

EMS will be unavailable from 4:00 – 5:30, today 3/7, for software upgrades.

From Microsoft:
Users may be unable to view some app launcher tiles within Outlook on the web.
Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web.
Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that any of your users who are attempting to use the app launcher may be impacted.
 

EMS will be unavailable from 4:30 – 5:00, today 2/22, for software upgrades.