[ANNOUNCE] Change to Library’s Online Resources authentication system.

Status UpdaterStatus Announcements

At 8:30 am on Thursday Sept 22, CTS will make a change to modernize the systems that authenticate access to the Library’s online resources. The change is expected to take under 10 minutes. There will be no change to legitimate users’ resource-access privileges. There should be no impact to user experience, except possibly those who are actively using one of the Library’s online resources during the changeover. Even those users, if disconnected from an online resource, should be able to reconnect immediately afterwards.

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[UPDATE] “I can’t find my e-mail.”

adminStatus Announcements

On Wednesday we published a post about things that might cause your e-mail to go “missing”.  Here’s another one:
5) Forwarding.  In Office 365 is it possible to have all of your incoming mail forwarded to another address.  When this setting is active, all incoming mail is redirected to that address and does not “land” in your InBox.  This setting can be found by clicking on the Settings gear in the upper right corner of the Outlook (web) window, clicking on “Mail” at the bottom of the menu, and then clicking on “Forwarding” in the menu on the left side of the Outlook window.
If you inspect the Forwarding setting and discover that 1) it is active and 2) is sending to an address you do not recognize, then it is safe to assume that someone else has your Campus Computer Account password.  Go to account.potsdam.edu and change your password immediately.
If you need assistance with checking your Forwarding (or any other) settings or with changing your password, stop by the CTS Helpdesk in Stillman Hall or e-mail helpdesk@potsdam.edu.

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[REMINDER] SMRT Shutting Down October 1, 2016

adminStatus Announcements

The office of Business Affairs has asked us to remind the campus that SUNY System Administration is shutting down account views in the SMRT system on October 1, 2016.  If you have access to view an account in SMRT and have not yet been trained in Oracle’s Business Intelligence (BI) software, please contact the Budget Office at budget@potsdam.edu to sign up for training.  The Budget Office sent a faculty/staff-wide email on August 22, 2016 regarding its regularly scheduled trainings.  If you are unable to make one of the remaining training sessions, you can still arrange for training with Kevin Hennessey and/or Amanda Prescott.

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“I’m not getting my e-mails.”

adminStatus Announcements

We have had many reports, some direct, some anecdotal, of people not getting their e-mails in O365.  In almost all cases we have found that mail was being delivered directly to that user’s InBox in O365–but they weren’t finding it.  There are several reasons why that might be:

  1. You’re looking in the wrong place.  What has been known as “Bearmail” (and SOGo) stopped receiving any new mail the day you were migrated to Office 365.  All users received a message informing them of this.  If you are still checking there for new mail, you won’t find it.  If any of your devices are still configured to check there, they won’t find it either.  You should be using Microsoft Outlook as your only means of checking for and sending campus e-mail, and should delete all other SUNY Potsdam e-mail accounts from your computers and devices.
  2. “Conversations”.  Conversations is a “feature” of Outlook that keeps all messages from an e-mail thread grouped together for easy reference.  We have seen several instances of this feature “glitching”, however.  Most recently, a user’s entire Tuesday was “gone”!  Switching to “Message” view will resolve this.  At the top of your message list in Outlook (web version) you will see the word “All” with a little arrow next to it.  Click on that and a menu pops up.  At the bottom of the menu is a “View As” option.  Switch it from “Conversations” to “Messages”.  Any “missing” messages should reappear.  (You can turn Conversations back on if you find it useful–the messages won’t disappear again.)
  3. “Clutter”  Clutter is another “feature” that tries to make assumptions about what is or is not important to you, and it is on by default.  Sort of like “Junk,” it pays attention to how you deal with the messages in your InBox.  Types of messages you deal with quickly will tend to stay in your InBox.  Messages you don’t get to may get relegated to the “Clutter” box, where you might not be looking!  To turn off Clutter, right-click on “Clutter” under your InBox (web version), choose “Clutter Settings”, and UNcheck “Separate items identified as Clutter”.
  4. Junk.  No mail sent from anyone on campus (@potsdam.edu) should be flagged as Junk, but it’s possible for any mail from an external address to end up there.  You should check there frequently for “false positives,” especially when someone’s told you they sent you something and you can’t find it.

As always, should you have any questions or concerns about Office 365 or any other CTS-provided and -supported service, please contact the CTS Helpdesk by e-mailing helpdesk@potsdam.edu , or by calling 315-267-4444.  If you are sent to voice mail, leave a message with contact information and someone will follow up with you as soon as possible.

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