Issues may still be persisting with Banner Finance and Accounts Receivable, however maintenance will occur tonight after business hours that should rectify all outstanding issues and complete the closing of the fiscal year.
A further update will be posted later tonight to indicate the state of the Banner systems.
Thank you for your patience.
The closing of the fiscal year in Banner begin on Friday July 1st but technical issues were encountered that prevented the entire process from completing successfully.
Work is on-going to resolve the issues and complete the closing process. Users should be aware that Banner Finance and Accounts Receivables functionality may be unavailable while these issues are on-going. Users are advised to refrain from using Banner functionality in those areas until these issues have been resolved.
Further updates will be posted as new information becomes available.
Moodle maintenance is complete. Thank you for your patience.
If you encounter problems, please file a trouble ticket at https://www.potsdam.edu/cts/services/helpform.cfm. Select “Email” for Service Category (there is no Moodle category), fill in the fields and select “Problem” for Request Type.
The Moodle maintenance announced on Thursday is ongoing. Some processes are taking longer to complete than expected. It now looks like completion will not be significantly earlier than the scheduled 10 am completion time.
The Moodle maintenance announced on Thursday has begun. Moodle will be taken offline shortly. An announcement will be posted when service resumes, which is expected to be 10:00 am today at latest, and possibly much earlier.
Maintenance will be performed on the College’s moodle server this Saturday morning (6/25) beginning at 6:00 am. During the maintenance moodle will be unavailable. Maintenance should be done by 10:00 am and possibly much earlier. Messages will be posted just prior to the start of maintenance and when it is complete.
This is in preparation for a migration of our Moodle LMS to a more stable and performant platform later this summer.
The final synchronization of user e-mail from before the Memorial Day outage is now complete. Users may have seen messages that had been moved or deleted since the outage re-appear as a result of this process. Any users still missing messages should make a report to the CTS Helpdesk: helpdesk@potsdam.edu
Production Banner will be unavailable between the hours of 9:00 AM and Noon, on Saturday 6/18/16. SICAS will be applying for software updates during this time.
A handful of users have reported missing emails from the recent email outage. The emails in question range in-between the restoration of the email service and the restoration of users email boxes.
Beginning today, 6/14/16 at 4:00pm, CTS will be running a synchronization tool on all users email boxes to restore these emails. User access to email during this time will be unaffected. You may continue to use email as you normally would.
CTS will announce when the maintenance is complete.
The mail server is back up. CTS staff continue to monitor it closely.