As we gear up for another academic year, CTS reminds the campus community:
All questions about or problems with any CTS-provided and/or –supported device or service should be directed to the CTS Helpdesk: helpdesk@potsdam.edu , 315-267-4444. If you are directed to voice mail, leave a message with contact information to ensure the fastest response to your report or inquiry.
Thank you for helping us to help you!
ACTIVE students have been migrated to Office 365 and should have all received a final message on our old mail server. If you are an active student and can not log in to Office 365 at portal.office.com, please contact the CTS Helpdesk at helpdesk@potsdam.edu or 315-267-4444. If you are directed to voice mail, leave a message with contact information and someone will return your call.
GRADUATED students (Alumni) will be migrated in groups this week. If you are an alumnus, do not attempt to use Outlook/Office 365 until you receive notification that you have been migrated.
Here are instructions for creating an e-mail signature in the web version of Outlook:
https://blogs.potsdam.edu/network/o365-creating-an…ture-web-version/
Moodle maintenance is complete. Technical difficulties resulted in it taking an hour longer than anticipated. Our apologies, and thank your for your understanding.
The maintenance should allow CTS to make a faster and smoother transition to the hosted Moodle service planned for this Fall semester.
There have been unexpected problems encountered during the moodle maintenance. Announcements will be made periodically or when service is restored.
The Moodle outage announced earlier today will commence in approximately five (5) minutes. Please wrap up any activity and log out at soon as possible.
Another announcement will be sent when the maintenance is over, which should be within a half hour.
To the Campus Community:
The Moodle maintenance window scheduled for Friday, August 19th has been canceled and tentatively rescheduled for Friday, August 26th at 8:00 P. M. to Saturday, August 27th at 8:00 A. M. Moodle will be unavailable during this time. Please plan your Fall 2016 course preparation accordingly.
We have delayed in order to ensure that our Moodle migration is as transparent and minimally disruptive to you as possible. We have encountered a small subset of very large Moodle courses that have been problematic to the migration process during testing. Our team is working to resolve this issue so that we can complete the final migration to our new hosting provider in a timely manner. We also continue to configure and test the course shell request and creation process to ensure that it works seamlessly in the new Moodle environment.
There will be a brief Moodle outage today (Thursday 8/18) at 4:30 pm. CTS will be upgrading the resources assigned to the server to improve its performance.
The outage is expected to be brief; no more than half an hour. Announcements will be posted at the start and end of the maintenance.
ITEC will be upgrading hardware which will make all hosted services unavailable between 4-6am on Wednesday August 20th. The hosted services include Banner/BearPAWS/BearDeN.
The cloud hosting company for the College web site has announced a maintenance window from 11:00 pm Wednesday (Aug 17) to 7:00 am Thursday (Aug 18).
The hosting company states that according to plan, “Sites may see a momentary interruption in site traffic” at some point during this window.
This will affect only the main College web site. It will not affect moodle, email, or other services.