CTS Announcements & Systems Status

Our data network is experiencing some difficulty. Desk phones and WiFi are affected. Technicians are investigating and working on the problem.

SICAS will be installing patches/upgrades to Banner database on Saturday from 11am-6pm. During this time Banner/BearPAWS/BearDeN/BDMS will be down.

The email SSL issue has been resolved. Email clients should work normally, workarounds suggested yesterday are no long necessary.

If you are having trouble sending email with programs such as Thunderbird or the OS X email client, please try using the College’s webmail interfaces at either https://calendar.potsdam.edu or https://bearmail.potsdam.edu. These are unaffected by the present issues with outgoing email.

Fixing the outgoing email issue is taking longer than expected. An announcement will be posted when it is complete. Thank you for your patience.

The SSL certificate for the outbound email server has expired. A new cert is being acquired and installed. Full outbound email service should be restored within the hour. If you need to send email before then, please use an alternate email account but set the “Reply-To” field to [yourid]@potsdam.edu. Inbound email is unaffected.

In order to comply with SUNY and NY policies, and adhere to standard security practices, FTP access to helios has been retired. Improved remote access to helios (and other campus resources) is available through the college VPN service; please see https://www.potsdam.edu/cts/services/vpn/.

Moodle service has been restored.

The moodle server has encountered difficulties. CTS staff has temporarily taken it off-line for remediation.

ITEC will be performing OS and firmware updates to the PROD servers for Banner and DegreeWorks on Wednesday 2/24 from 12:00am-7:00am. This means Banner/BearPAWS/BearDeN/BDMS will be down during that timeframe.