[ANNOUNCE] Email Issues
We are currently experiencing issues with our Email server. Technicians are aware and working on the issue.
[RESOLVED] Printing Issues
Our Print Server is now fixed. If you are experiencing any issues with printing please call the Helpdesk at x4444.
[INPROGRESS] Slow Printing
Print jobs are taking a very long time to process. CTS is investigating.
[RESOLVED] Email Server
Email service has been restored.
[ANNOUNCE] Email server down
The email server is rebooting to correct a loss of service.
[COMPLETE] Server Maintenance Complete
Maintenance on the following servers/services is now complete. SOGo calendar/email, DNS*, EMR, Print server, WebWork, the campus web site, and Firebug.
If you are experiencing any issues with any of these services please contact the Helpdesk at x4444 or helpdesk@potsdam.edu
[ANNOUNCE] test
test
Service Maintenance Tonight
On Thursday, December 10, 2015, CTS will perform maintenance on several services. Beginning at 10:00 P. M., the following services will experience interruption: SOGo calendar/email, DNS*, EMR, Print server, WebWork, the campus web site, Firebug, PACES time clock.
*While we are performing maintenance on our DNS servers, users may experience brief difficulty in getting to any campus services.
A post will be made to the Announcements and Systems Status blog when this maintenance window is closed. ( https://blogs.potsdam.edu/network ) If you have questions or are experiencing problems with any of these services after the maintenance window, please contact the CTS Helpdesk: helpdesk@potsdam.edu or 267-4444. If no one is available to answer your call, leave a message including your name and contact info and a support ticket will be created for you.
[ANNOUCE] VPN Service Upgrade
On December 21st 2015, CTS will discontinue Potsdam’s legacy VPN services. Both VPN and the limited use OpenVPN solutions have been replaced with an updated and more secure service.
To continue to use VPN the new system requires a straightforward installation of the “Global Protect” VPN software. Instructions on downloading and installing it are located here: https://www.potsdam.edu/cts/services/vpn/.
If you have any questions, please contact the CTS Helpdesk: helpdesk@potsdam.edu
[Update] Wifi
As CTS nears completion of its upgrade of the WiFi network serving academic and administrative areas of the campus, some changes need to be made. This weekend we will be making the following changes:
1) Turning off the legacy “W@SP” network in some locations.
2) Turning off the W@SPBYOD network in all locations
3) Converting the W@SPGUEST to a new network: SUNY_W@SP
SUNY_W@SP will allow both members of the campus community and campus guests to register their devices. Connect to SUNY_W@SP with your wireless device and follow the resulting instructions in order to get connected.
If SUNY_W@SP is not available in your location, it will be soon! If W@SP is still available in your location, you can continue to use it until SUNY_W@SP is active.
CTS appreciates your continued patience and cooperation during this transition. If you have any questions or have trouble connecting your device, please contact the CTS Helpdesk via e-mail (helpdesk@potsdam.edu) or phone (x-4444). If no one is available to take your call, leave a message with your name and contact information and a support ticket will be created for you.