Status Announcements

We are currently experiencing login issues for Banner/BearPAWS and ITEC is working with the hardware vendor to resolve the issue.

All areas of CTS will be CLOSED on Monday, January 16, 2023 for the Dr. Martin Luther King Jr. Day holiday, since there are no classes in session.

• Operations, Stillman Hall
• Administrative Information Systems (AIS), Stillman Hall
• Device Management Services (DMS), Stillman Hall
• IT Service Desk (ITSD), Stillman Hall
• Host & Network Services (HNS), Kellas Hall
• Network, Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

The phone system reset is complete. Settings should be restored on all the phones at this time. We do notice a few phones that we will need to visit to reset manually. If you are still experiencing an issue by the close of business today, please send your request to itservicedesk@potsdam.edu

Areas of CTS that will be CLOSED from Monday, December 26, 2022 to Monday, January 2, 2023 (Closing Friday, December 23, 2022 at 4:00 pm – Opening Tuesday, January 3, 2023 at 8:00 am)

• Operations, Stillman Hall
• Administrative Information Systems (AIS), Stillman Hall
• Device Management Services (DMS), Stillman Hall
• Host & Network Services (HNS), Kellas Hall
• Network, Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

Area of CTS that will be OPEN:

• IT Service Desk (ITSD), Stillman Hall -> Operational Hours:
• Monday, December 26^th CLOSED
• Tuesday, December 27^th to Friday, December 30^th OPEN 8:00 am to 4:00 p.m.
• Monday, January 2^nd CLOSED

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

Happy Holidays!

Technicians are currently working to reset impacted phones throughout the campus. Some critical areas such as University Police and Student Health have service restored. Your patience is appreciated as we work to resolve the outage.

Earlier this morning servers that support the phone system suffered a failure. Technicians responded and powered the servers back on. Some phones have had service restored however many still remain out of service. CTS is working with the support vendor to correct the issues as soon as possible. Please monitor this blog for further updates.

SICAS needs to install some patches in Prod Banner today. During the install and redeploy of resources, Banner/BearPAWS/BearDeN will be unavailable.

Areas of CTS that will be OPEN on Friday, November 11, 2022 for Veteran’s Day.

• Administrative Information Systems (AIS), Stillman Hall
• Device Management Services (DMS), Stillman Hall
• IT Service Desk (ITSD), Stillman Hall

Area of CTS that will be CLOSED on Friday, November 11, 2022 in observance of Veteran’s Day.

• Operations, Stillman Hall
• Host Services (HS), Kellas Hall
• Network Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

All areas within CTS will be closed on Monday, October 10,2022 in observance of Indigenous Peoples Day (Columbus Day).

• Operations, Stillman Hall
• Administrative Information Systems (AIS), Stillman Hall
• Device Management Services (DMS), Stillman Hall
• IT Service Desk (ITSD), Stillman Hall
• Host Services (HNS), Kellas Hall
• Network, Infrastructure & Media (NIM), Kellas Hall
• TelCom (TC), Kellas Hall

If you have any questions, please contact Irene Haverstock via e-mail, haversim@potsdam.edu.

SUNY has provided an update and access to Brightspace, SUNY HR/Time Portal, SUNY BI, and other SUNY services are now restored.