Status Announcements

Login to BearPAWS and SUNY Sites (such as HR Time & Attendence) are off-line at this time. Our Hosts Services team has been notified of the issue.

Last evening, beginning at 11pm and lasting until 5am, our Host Services team performed unscheduled maintenance on several of our services. At this time all services are restored and believed to be operating normally. If you notice any anomalies, please notify the CTS Helpdesk. In particular services affected would be: *any* systems that requires login with your CCA, BearMail, RT (tracking), BDMS, and the Perseus Survey Server.

Authentication is again working. Any device that is still having an issue should be rebooted. Please report any lingering issues to the Helpdesk. helpdesk@potsdam.edu

The Helpdesk is receiving a large influx of calls this morning from users having problems authenticating to various services. We have been able to duplicate these issues. We are awaiting confirmation from our Host Services team of the exact problem and restoration.

The problems with sogo have been resolved. Both email and calendar services are operating normally.

SOGo is currently unavailable. Technicians are aware of the cause and are working towards resolution.

The network maintenance scheduled for this morning could not take place due to unforeseen circumstances. It will be rescheduled.

CTS will be performing maintenance on our data network on Sunday, October 25, 2015 beginning at 9:00 A. M. During this maintenance Faculty and Staff computers may experience brief network connectivity issues. All services (E-mail, Moodle, Helios, etc.) should be unaffected. An announcement will be made when maintenance is complete.

On November 1st 2015, CTS will discontinue Potsdam’s FTP service to Helios. FTP is an old and insecure connection method from the early days of the Internet.

The preferred method for connecting to file shares when off campus is to use the College’s upgraded VPN service. This requires a straightforward installation of the “Global Protect” VPN software. Instructions on downloading and installing it are located here: https://www.potsdam.edu/cts/services/vpn/.

When off campus, VPN allows your computer to connect to our network as if it were on-compus. As such, once you have “VPN’ed in” to campus, connecting to Helios (or any other service) is exactly the same as on campus. Instructions for connecting to helios from various operating systems may be found here: https://www.potsdam.edu/cts/services/helios/

If you have any questions, please contact the CTS Helpdesk: helpdesk@potsdam.edu

Campus VoIP phones are all working now. Please notify the helpdesk if there are any issues.
Thank You,
CTS