Incoming phone calls to campus are currently failing. Outgoing calls are proceeding as expected. CTS technicians are working with the service provider to restore service. An announcement will be made available here when more information is available.
ITEC will be performing maintenance patching on Wednesday February 14, 2024 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.
CTS will be working with our telephone services carrier this evening between the hours of 6:00pm and 9:00pm to do a services migration of the campus telephone circuits to a fiber optic based carrier. During this transition all campus telephone service will be affected and the ability to place and receive will be intermittent. We apologize for any inconvenience.
CTS will be working with our telephone services carrier this evening between the hours of 6:00pm and 9:00pm to do a services migration of the campus telephone circuits to a fiber optic based carrier. During this transition all campus telephone service will be affected and the ability to place and receive will be intermittent. We apologize for any inconvenience.
ITEC will be performing Oracle database patching on Tuesday January 9, 2024 from 5:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.
Brightspace access is now restored. If further issues occur, they will be noted here on the status page. If you have any questions, please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu
Brightspace is currently unavailable. The automated announcement on the SUNY Help Desk number indicates that SUNY is aware of the issue and their administrators are working on the problem. There is no ETA to resolution at this time. The announcement indicated to try again later.
The following areas for CTS will be open on Friday, November 10, 2023 for normal operating hours:
AIS – Administrative Information Systems
DMS – Device Management Services
IT Service Desk
Telcom
These areas of CTS will be closed in observance of Veteran’s Day, Friday, November 10, 2023
Administration
Operations
HNS – Host and Network Services
NIM – Network Infrastructure and Media
If you need assistance from these areas, please contact the IT Service Desk by calling x4444 or emailing itservicedesk@potsdam.edu.
Please thank a Veteran and have a safe holiday.
At this time CTS is noticing partial restoration to phone service. We are awaiting official notification from our service provider that the issues have been resolved. Callers may still experience intermittent degraded service. A notification will be posted on this blog when the issue is resolved.
The campus is still experiencing issues with phone circuits. CTS continues to work with our provider to resolve the issue. Some outgoing calls may also fail depending on the destination and amount the campus is utilizing. If your call does not go through, please wait a few moments and try again.